Have you ever booked a flight through SriLankan Airlines and wanted to cancel it because you have a sudden emergency? Well, in that case, it is important to know the SriLankan Airlines cancellation policy, the refund you can expect and how to go about dealing with a SriLankan Airlines cancel ticket.
If you cancel in advance, getting refunds is easy; however, a no-show steals all the refund money you could have pocketed. Here’s a SriLankan Airlines flight cancellation policy guide to help you get the most out of your cancellation!
Am I Eligible to Cancel My Flight?
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You’re eligible for a refund if you purchase a SriLankan Airlines flight ticket through the official website. You can begin the process by submitting a SriLankan Airlines cancellation form, and the amount will be processed to your account within 15 days of submission. You should also know that you cannot withdraw the request once you submit the refund form, regardless of your reason for submission.
To avoid a penalty SriLankan Airlines cancellation charge deduction from your refund, you must ensure you submit the form up to five hours before the departure time. No reasons will be asked, so don’t worry and go ahead with the process. When you submit your refund request, you should receive an automated response confirming the same. If not received, it is advisable to resubmit a refund request. If you have purchased your ticket through other agencies, contact your travel agent to uncover information regarding the cancellation process. The SriLankan Airlines cancellation policy only applies to passengers who made their purchase directly. Besides the five-hour refund policy, passengers can also access a 24-hour refund policy, where you can get a full refund if you cancel within 24 hours of booking, if the flight does not depart within the next 72 hours.
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Also Read: Save Money on Flight Bookings: Fly High for Cheap!
Sri Lankan Airlines Cancellation Policy for Charges & Refunds
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| Refund Type | Availability | Notes |
| Cancellation | Yes | 1. If the refund is requested within 5 hours of the scheduled departure, the higher amount between the Refund Penalty and No Show Penalty will be applied. 2. It is your responsibility to have all the required documents for the immigration authorities at the destination and in transit. The airline will not be taking any responsibility for any of the consequences faced.3. In exchange for a partially used ticket, you can request a voucher or get the small amount refunded, which will go directly into the card. |
| Date Change | Yes | The data changes will be subjected to applicable procedures, fare conditions, differences, cancellation charges, local fees and as well as the fare differences visible on the SriLankan Airlines website or the nearest office or the Global Contact Centre. |
| Name Change | No | Any Name changes are not possible once the cards are issued. Ensure that you enter the name listed on the passport. If the name is misspelt during the booking process, you can get it changed by contacting the SriLankan Airlines customer service agents. |
| No Show | No | Passengers who couldn’t cancel/rebook the flights after 5 hours before the flight departure are considered ‘No Show’ candidates. Please note that all the tickets will get cancelled in such cases. |
| Flight Delayed/Cancelled | Yes | If the flight is delayed or cancelled because of unavoidable situations, you will either be provided with an alternative flight or receive a full refund on the amount paid, as per SriLankan Airlines cancellation policy. |
Before you get into the SriLankan Airlines cancellation online process, consider if the reason for the refund on your ticket is because of a change in your travel plans. In such cases, instead of cancelling the flight ticket, you can change your travel dates if you have a gap of more than five hours from departure time. You can avoid all penalties, as making changes is free the first time! Only paying the fare difference is necessary. It is also essential that you apply for a refund within 1 year of the ticket being issued to be considered for some money-back offers.
No one’s picking up regarding your SriLankan Airlines cancellation fee? Shoot the airline an email! The SriLankan Airlines cancellation email is bookings@srilankan.com to ask for a refund and get answers to other queries.
Also read: Denied Boarding by Airline? Here’s How to Get Rs.20,000 Compensation!
Other Important Information about Sri Lankan Airlines Cancellation
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Here are some details on other scenarios where you might want to use the information regarding SriLankan Airlines cancellation policy to get your money back:
If someone else paid for your ticket:
The refund on such tickets will be sent to the person who paid; hence, the amount will be refunded back into the original credit or debit card used.
If you lose the ticket:
Make a complaint, and you will receive a refund on all the unused coupons only after the ticket has been surrendered to us.
If I booked through Book Now Pay in Cash:
If you paid in cash, you can request a refund into your account by selecting the payment method, Pay in Cash, in the online form. You will get your refund within 21 days, as per the SriLankan Airlines cancellation policy.
If I refund one sector of my flying journey:
You cannot cancel only the first sector of your journey. The refund will only apply if you cancel the second or the last sector. You can always cancel the one-way fare of the ticket, but you will be refunded a comparatively smaller amount since the rates are 50% higher for cancelling on return tickets. This SriLankan Airlines cancellation policy does not apply if you use special codes when purchasing the ticket.
Can’t access a good refund? No worries! You can still save on your trip by securing online hotel booking or all-inclusive holiday tour packages to save big time.
How to Check SriLankan Airlines Cancellation Status?
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The airline will only respond to you if you register a complaint about a refund not being received within 14 days of the form being sent. You should usually get your refund in these days; however, if it still has not reached your account, you should first contact the bank, as it usually takes 3 to 4 days for the amount to be credited. If the bank denies receiving any amount, drop an email to online_refund@srilankan.com.
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FAQs: SriLankan Airlines Cancellation Policy
What is the cancellation policy of SriLankan Airlines?
As per the SriLankan Airlines cancellation policy, passengers get a refund if they cancel up to five hours before departure time.
Do we get full refund if we cancel flight ticket?
When flying with SriLankan Airlines, you cannot get a full refund on cancellation unless you cancel 24 hours after ticket purchase for a flight that will depart after 72 hours. If a refund is applied up to five hours before departure, some fees will be deducted.
Can a return ticket be refunded?
Yes, a return ticket can be refunded; however, the refund you receive is a smaller amount since the deduction fees are about 50% higher.
Can you cancel refundable flight for free?
SriLankan Airlines refundable flights allow you to cancel; however, you must check the conditions when booking or through the website.
Can I get money if I cancel my flight?
Yes, you can request a refund when cancelling your flight. The amount received will depend on the airline, the time gap between cancellation and boarding time, and much more.
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