Terms & Conditions

• Return Economy Airfare for the International and domestic Sector is based on applicable rates as of 1st July 2023. Any further increase in the airfare due to an increase in the fuel price, change in Government regulations, taxes, or any other reason charged by the airline will have to be borne by the passengers

• Passengers missing flights - In such cases the entire ticket/booking gets a no-show and stands canceled, a new return ticket needs to be purchased by the passengers

• The quote is based on the above hotels and any change will impact the cost. Long weekends & school holidays in SA may attract a supplement.

• The check-in time is 1430 hrs and the check-out time is 1030 hrs. Early check-in or a late checkout is not guaranteed and is only on request.

• It is the agent/client’s responsibility to request and go through the hotel's websites and check that the hotels booked/size of the rooms/hotel and room amenities are to their satisfaction 

• Full-day vehicle is 8-9 hrs and half–day is 4-5 hrs. On the Garden Route, the vehicle is available for 10-12 hrs. Any extra hours required may not be allowed and is purely on request and will be charged for.

• The drivers/guides may not stay in the same hotel as the clients. It is customary to pay a 10% gratuity (tips) both to the driver and the guide to ensure a more pleasurable service.

• Any unutilized entrances/sightseeing is non-refundable, however, if any entrance is canceled on account of weather, that refund can be adjusted against the next booking or collected before departing South Africa. No remittances towards any refund will be done.

• Child policy in South Africa varies from hotel to hotel. In most of the hotels, children will be accommodated in a family room subject to the availability of such rooms. 

• Some hotels may not allow children below a certain age and some hotels don’t allow children to share the same room with adults and will have to be accommodated in separate rooms since they do not have Family rooms

• Most hotels consider children above 12 years as adults and charge accordingly 

• It is very important to check the child policy while requesting a hotel

• In South Africa, triple rooms are mostly higher category rooms and cost more than standard double/twin. Some hotels don’t allow triple sharing. 

• The amount paid at the time of booking confirmation and request for a Visa Letter is adjusted in the final invoice. This amount will be forfeited in the event of cancellation

• A person below 12 years of age on date of the return flight will be considered a child

• Third person in a Triple room will be provided a rollaway bed (subject to availability)

• On some occasions, you may have to join another group in case your group does not have adequate members

• A local representative or your coach driver may only be there to assist you during your initial part of the tour

• Land surcharges applicable on certain departure dates will be notified 

• Certain sightseeing/excursions if closed then alternate sightseeing will be done

• Kindly note that on certain departure dates, the tour routing could change. In some tours, there is also a possibility that the tour could operate in reverse itinerary. However, you will not miss any sightseeing or excursions that are mentioned in the itinerary unless it's closed due to a holiday. Your local guide will notify you of the same

• No refunds for unutilized services

• Please check with your Sales representative for final details.

• In case of any increase in taxes in Kenya, there would be a change in price which will be justified

• For any issues or redressal of any grievances, passengers/ end customers should approach their Travel agent only from where they have booked their tour

• All disputes/complaints concerning these terms and conditions and the tour and services shall be subject to the jurisdiction of Courts in Mumbai only

• We reserve the right to claim from the passengers any additional expenses incurred due to delays or changes in the schedule of trains, flights, coach, cruise, or other services.

• We reserve the right to change any itinerary for operational reasons and reasons beyond our control such as weather conditions, strikes, etc.

• We shall not accept any liability or responsibility for any damages, loss, injury, accident, death, delay, breakdown, or irregularity, which may occur in carrying out the tour arrangement due to weather conditions, strikes, war, quarantine, and any other cause whatsoever and all such loss or expenses must be borne by the passenger

• Any damages caused to the hotel rooms / Coach / Cars during the stay shall be payable by the passengers

• We also reserve the right to substitute a hotel of similar class if it is deemed advisable or necessary

• Tours are operated subject to Reserve Bank of India /Government of India regulations

• All information given in this itinerary is based on the information available at the time of publication. We reserve the right to change any brochure /itinerary information before or after your booking of the tour due to any events beyond our control

• Any services or activity charges other than those included in the group tour itinerary

• If you are carrying any high-value items on the car/ coach, we advise you not to leave them behind when you leave the car/ coach. We will not be responsible or liable in case of loss of such items from the car /coach

• The company is not responsible for any loss or damage to personal belongings during the stay in the hotel or while traveling in the coach. Due to theft or loss of baggage, tour participants can lodge a complaint with the local authorities at his/her sole discretion, cost, risk, and consequences

• The above costing is based on the minimum operating strength (MOS) of 25 pax traveling together. In case we do not meet the required (MOS) we will operate the tour on a small group or FIT which may result in a change in cost. The same will be notified & borne by the guest 

• The drivers are bound by specific rules, like maximum driving hours within a day and during a week, rest period per day/week, etc. Clients will have to strictly adhere to the prescribed timetable for the day so that the driver can complete the travel, otherwise, certain sightseeing schedules may be missed due to your actions/delays and the same will be non-refundable

• ROE: (1 ZAR = INR 5.50), ROE will be calculated at the rate prevailing on the date of final payment 

*Terms & Conditions apply