Flexible Flying Time:

• Flying time of charter is subject to flying permissions and weather forecast and can be changed if the weather is not permissible for flying or in case of any technical issues.

Body Weight Limitation:

• Each helicopter can accommodate up to 6 passengers with a total body weight limitation of 445 kg for 6 passengers. Heli Yatra holds the right to de-board the passenger if the given body weight deviates from the actual body weight provided at the time of making the booking. In such a scenario, we will not be liable to provide the refund amount to any passenger de-boarded. Passengers are requested to share the exact body weight measured on an electronic measuring scale. Passengers with body weight above 75 Kg will be charged INR 2,000 / - Per Kg. This amount will be collected in Dehradun to avoid last-minute hustle. Passengers whose given body weight is wrong will be charged INR 2500 /- Per Kg only on the final call of the pilot else will be de-boarded without any refund

.Luggage Weight:

• Only one small soft bag/ duffle bag weighing a maximum of 5 kg is allowed per passenger provided the body weight is the same as was provided at the time of booking. Suitcases or any other luggage bags including hard case bag is strictly prohibited to be carried in the helicopter.

Flying Schedule:

• Any of the Dhams can be covered first depending on the weather conditions, Technical Issues, huge rush in the temple, and govt. permissions.

• Hotel Accommodation:

• Akbar Holidays holds the right to change the hotels at flight origin and destination which is subject to the availability of hotels, A group of 6 passengers or above may have to stay in different hotels as they will be traveling in different helicopters subject to their body weight. Rooms are booked on a double or triple-sharing basis only. For a separate single occupancy room, it will be extra chargeable @ INR 45,000/person (tax inclusive).

Infants:

• Infants below 2 years are accommodated free of charge. For verification of the age of the child, the ID proof/birth certificate of the child needs to be submitted before the arrival date at the source of the journey.

Bad Weather Conditions:

• Flying in hills is subjected to bad weather conditions, many Force Majeure factors like delayed Air Traffic Clearances/ Permissions, VVIP movements, valley flying by Indian Air Force (NOTAM), sudden occurrence of technical snag in aircraft, illness of flying crew or late reporting of the passengers at helipads, among others. Therefore, passengers must be prepared to face any eventuality and inconvenience in case of such scenarios. We strongly advise our passengers to keep one additional day at hand, over & above the 5N6D period, to avoid inconvenience in case passengers get stuck at any of the destinations due to bad weather or force majeure scenarios. Due to backlog / bad weather or any natural circumstance, there can be amendments in your itinerary where we can cover either Dodham, Ekdham, or Teendham in 1 or 2 days. And in some circumstances, your trip may be cancelled on the day of arrival due to the above conditions with a full refund except for the expenses that occurred in Dehradun. In most situations, if there is a backlog due to bad weather trip may get canceled.

No Flying:
In case we are completely unable to visit any Dham due to bad weather situation we will refund proportionate money i.e if due to any reason we are unable to do 2 dhams then we will refund or provide a credit note subject to the flying hours which is exclusive of Royalty fee, Taxes, and fixed components.

• Medical/ Special Condition:

• Akbar Holidays staff should be informed at the time of booking if there is any Medical or Special condition (Handicapped, Special or Mentally Challenged, etc.) involved with any of the flyers.

•  The Operating Company has full rights to de-board the passenger if not informed at the time of booking.

Passenger Grouping:

• Given our helicopters’ limited weight-carrying capacity, the operating company reserves the right to shuffle passengers between helicopters to manage the right weight for safe flying in the hills. Therefore, passengers traveling together may not be accommodated in the same helicopter flight. Only 1 Cab/ Vehicle will be provided for 6 Passengers throughout their entire journey.

Rescheduling Of Booking:

• Rescheduling your booking to any future or prior travel date will be done subject to availability and on payment of 20% of the total tour cost. This will be permitted only at least 35 days before the arrival date. In case the rescheduling is requested less than 35 days before the travel date, then the booking will be treated as canceled, & a fresh booking will be given subject to availability, after the levy of applicable cancellation charges.

Force Majeure & Bad Weather Refunds:
Basis of Refund:

• Tour Cost: In case 03 Dham is completed and 01 Dham is left out then INR 15,000 approx. per person will be refunded back to the passenger. This cost is exclusive of other expenses (Extra night halt, Extra transfers, or any other extra services utilized other than the package inclusions).

• Additional Services: The cost of additional services provided at any Dham during the tour will be deducted over & above the refundable Tour Cost.

• Refund against an unutilized service will not be done.

COVID-19 Lockdowns, or any National/State Emergency:

• In case passengers test COVID-19 positive before the travel, or the Yatra gets called off by the government, or any National or State emergency is imposed, there will be no refunds applicable. However, passengers will be provided a Credit Voucher by the company against the advance paid, which will be valid for one year.

Important Guidelines

• As this is NSOP (Non-scheduled operations) flying, flying time for the next day is conveyed to passengers a night prior once the operation plan is finalized in the evening/ night after sunset.

• In case of emergency and bad weather scenarios, passengers will be taken back to Dehradun by road.

• If there is any technical snag in the helicopter or any sudden testing required there might be a possibility of delay or the passenger may fly on the next day. In case of a major part failure, your trip may be canceled in between the Yatra.

• There can be a waiting time at every helipad for up to 2 hours approx. depending upon multiple factors like Bad Weather, NOTAM & other operational challenges, etc.

• On the last day of the Heli-tour, we will try to depart from Badri as early as possible so that our group is not stuck in the bad weather scenario. In this case, we may skip the morning breakfast at Badrinath. In case the client wants to have breakfast at Dehradun it will be at an additional cost.

• Aadhar Card copy is mandatory to be submitted in advance before the date of flight by all Indian passengers, and Passport in case of foreign nationals.

• Any donations, tips, pithy, palki/pony (except Yamunotri) and porter charges shall be borne by the passengers.

• Kedarnath temple has three base camps i.e., Phata/ Guptkashi/ Sersi. In the case of big groups, flying in different helicopters may land at different base camps on different helipads. We have to complete the entire yatra as per the group in the same helicopter since each helicopter has different flying timings and permissions.

• At each door, we have our informed handlers and in case of any assistance client has to reach out to the handlers.

• Any extra night halt except this itinerary due to any circumstances will be borne by the customers and the client has to pay the amount on actuals in the hotel directly.

• If a client wants to stay at Kedarnath Top, he/ she has to sign a declaration stating that the Operating company is not responsible for any service challenges and emergencies, all the arrangements will be done by our crew members but the payment has to be made by client only on actuals.

• Any last-minute customization in the itinerary will not be possible as all the logistics are booked well in advance at the time of booking therefore client needs to update the Akbar Holidays Team if there are any add-ons required in the package.

• Mobile Network: (Kharsali- Airtel, GIO & BSNL) | (Harsil- Airtel, GIO & BSNL) | (Kedarnath - Airtel, GIO & BSNL) | (Badrinath - Airtel, GIO & BSNL).

• At Yamunotri, in case the Palki is not available we may arrange a pony for the same.