Terms & Conditions
Rental Car Terms & Conditions:
- Standard daily insurance - provides accident damages cover which is subject to payable excesses. These excesses can be reduced with payment of an optional additional insurance.
- Airport and ferry location pick up fees (where applicable)
- Additional driver charges
- One way fees for hire of 3 days or more
- GST @ 15 %
- Petrol expenses, car parking expenses, toll road charges, infringement tickets (from local council or police) or any further charges associated to the unpaid infringement or fines, etc.
Insurance Excess: An insurance excess applies in the event of accident or damage to the vehicle.
Insurance Waiver: An optional insurance excess is available on initiation of the hire. The daily charge reduces the excess payable in the event of an accident and is payable directly to Europcar.
Security Bond: When renting a car with Europcar a Security Bond must be provided at the collection of the vehicle. Only the following methods of Security Bond are acceptable:
All renters must have a valid credit card presented on collection. Europcar accepts all recognized major credit cards including Visa, MasterCard, American Express and Diners Card. The credit card used for payment needs to be in the renter’s name and cannot be a family member’s card. Credit card surcharge will apply to all credit/debit cards.
Debit Cards (Visa Debit/MasterCard Debit)
Europcar accepts Visa Debit and MasterCard Debit cards. A debit card must be presented on collection and the card number must be embossed. The debit card used for payment of the rental must be in the renter’s name and cannot be a family member’s card. The renter’s signature must appear on the back of the card and be present at the time of collection.
A pre-paid Debit Card is not acceptable.
Important: Debit Cards can only be accepted for passenger vehicles and people carriers and excludes commercials and prestige classes.
Multi-leg Hires: For the hire to take advantage of long hire rates, there must be no more than 72 hours between drop off of one vehicle and collection of the next vehicle.
After Hours: Pick ups or drop offs after 7 pm or before 7am from Ferry or city locations or airport locations where a representing agency is involved will incur an after hour fee paid direct to Europcar. Europcar provides clients piece of mind with a 24 hour call free telephone support service.
Age Requirement: Drivers must be over 25 years of age or over. For driver's aged 21-24 years, special conditions and an age surcharge apply, this does not apply to our Prestige Collection rentals (PFAR and PDAR) ), drivers must be 25 years and above.
License: A valid full resident country driver’s licence is to be presented at the time of rental. This may be your own licence provided that it is recognised internationally and is in English. International drivers Permits are also recognised.
Branches: Europcar Car Rental provides branches or agents in all major cities and towns including Auckland, Auckland Airport, Palmerston North Airport, Hamilton Airport, Wellington City, Wellington Airport, Picton, Christchurch city, Christchurch Airport, Greymouth, Queenstown airport, Dunedin airport etc., and also has representing agency in Rotorua airport, Rotorua city, Nelson, Blenheim, and Taupo airport.
Baby/Child Seats: New Zealand law requires every person in a vehicle to wear an approved restraint (eg seatbelt). All children up tothe age of 7 years must use an approved child restraint appropriate to their age and size. Rental car companies offer a range of sizes including Baby Capsules, Baby Seats, Child Seats and Booster Seats (depending on the child’s age and weight).
It is recommended you reserve the Child Seat required at the time of booking to ensure the size required is available. However it is not mandatory to pre-book (with Europcar) and you may arrange the appropriate sized seat when you collect your rental car (subject to availability at the time of collection).
The following are available for hire: Baby Capsules (birth to approx 9 months), Baby Seats (approx 9 months to 3 years) and a Booster Seat (approx 3 years +).
GPS: Optional GPS units are available for hire must be pre-booked and pay directly to Europcar.
Snow Chains: At certain times of the year and in certain regions, all vehicles are required to carry snow chains by law. Europcar will place snow chains in each hire at these times. If the snow chains are required and used, there is a fee for this extra item. If the car is returned and the snow chains have not been used, there is no charge.